Shipping policy

Will I have to pay anything on delivery?

No. The shipping fee is added to your order total, so there is nothing extra to pay when your order is delivered.

How much is shipping? Do you offer free shipping?

We keep shipping at a flat rate for our customers. If your order total is under 2,000 TL, shipping is 166 TL regardless of the size of the parcel or the distance. Orders of 2,000 TL and over ship free.

What happens if I am not at the delivery address?

If you are not at the address on the day of delivery, your parcel will be handed to someone else at the address.
If nobody can be reached, the courier will leave a delivery notice. You can collect your order from the relevant branch within 3 days using that notice.
Because courier procedures can vary, we recommend contacting the branch holding your parcel.
If the collection period is exceeded, the courier will return the parcel to our warehouse.

When is my order shipped and how long does it take to arrive?

Fouramour ships with MNG (DHL eCommerce). We keep every product sold in our online store in our own warehouse, so no time is lost sourcing your order: it is handed to the courier within 2 business days.

I received the wrong product. What should I do?

If the product you received is not the one you ordered, write to us at info@fouramour.com. After speaking with our customer service team you will be given a shipping code so you can send the product back to us at no shipping cost to you. Please make sure your request stays within the 14-day statutory return period.

Should I accept a damaged or suspicious-looking parcel?

If you notice any damage or anything suspicious about the parcel when it arrives, please do not accept it. Ask the courier to record a report and contact our customer service as soon as possible. Once you sign the delivery slip and accept a parcel you believe to be damaged, it is no longer possible to establish that damage or loss occurred in transit, and the courier cannot be held responsible. The delivery slip is the document confirming that your order reached you undamaged and complete, and that you have confirmed this. If you have the slightest doubt about your parcel, please ask the courier to record a report.